To activate the AlKafeel AlKhair offer, send an SMS with the code 11130 to 333 (make sure the numbers are in English).

This offer includes a $25 bonus for calls to Asiacell, Zain, Korek, and other networks, along with one month of unlimited calls day and night plus free in-network SMS without interruption.

The subscription cost for this offer is $9.99.

Sometimes when calling another number, the call drops quickly before it rings and you see the message “Number Busy.”

The issue is that some traditional devices automatically add certain numbers to the block list (“blacklist”). This problem can be resolved by removing the number from the blacklist. If that’s not possible, a factory reset of the other device you are calling may be required. Please note that performing a factory reset will erase all data on that device, including contacts, messages, and more.

Yes, you can do that.

You can do this using the following method:

Dial: 233 Amount in cents Recipient's number# and press call.

You cannot transfer the balance from an active monthly service, as this balance is an additional gift provided by AlKafeel Omnnea to subscribers of the AlKafeel AlKhair or AlKafeel Barakat offers.

This service is currently unavailable.

This service is currently unavailable.

The SIM can be suspended by the SIM owner visiting one of AlKafeel Omnnea’s customer service centers available in most governorates where the service is offered. The owner must bring the original contract and all four original identification documents. Please note that only the SIM owner is allowed to request suspension; no one else, even first-degree relatives, is permitted to suspend the SIM on their behalf.

I entered the SIM code incorrectly multiple times, and now my device is not working and asks for the PIN or PUK code. What should I do?

You must visit a customer service center, bringing the original contract, your original identification documents, and the SIM card to resolve the issue.

Please call the customer service center at 07600000333 or visit the nearest service center to activate your SIM.

Devices sold exclusively at AlKafeel Omnnea’s main service centers belong solely to us. We are not responsible for any other devices available in the market, whether they carry the company logo or not.

You can contact AlKafeel Omnnea for assistance anytime, 24/7, by dialing 333 from within the AlKafeel Omnnea network or 07600000333 from other local networks.